Never Lose Your Memories Again – A Guide to GIGASTONE's Data Recovery Service

Dear Gigastone Customer,

We've all felt that heart-stopping moment: a precious photo from a family vacation or a video of a milestone celebration suddenly vanishes. At Gigastone, we believe your memories are invaluable, and we want to help you protect them.

That’s why we are thrilled to announce Gigastone's complimentary "Data Recovery Service"—a powerful safety net for those unexpected moments.

This special, free service is offered for specific Gigastone product series. When data loss occurs, our professional team is ready to step in and attempt to recover your valuable files, giving you peace of mind with every snapshot and video you take.

How Does It Work?

Getting help is simple. If you ever face data loss with an eligible product, you just need to apply directly through Gigastone by contacting our customer service team. We will review your case, and if it's accepted, our team will guide you through the process.

What Kind of Issues Are Covered?

Our free service is designed to help with common data loss situations from non-physical and non-man-made damage.  This service is available throughout your product's warranty period.

At Gigastone, we do more than just create high-quality memory products; we stand behind them and the precious memories they hold. Look for our products that include this complimentary service and capture your life's best moments with confidence.

Your peace of mind is our priority.

Warm regards,

The Gigastone Team

Data Recovery Services:

GIGASTONE offers a complimentary "Data Recovery Service" for specific product series. To use this free service, you must apply directly through GIGASTONE by contacting our customer service. All cases are subject to review and require official acceptance by us before the process can begin. If your case is accepted, our professional team will attempt to recover your valuable files.

1. Service Period: The service period is identical to the warranty period. Applications can be made multiple times within this period.
2. Scope of Service: This service can be requested for non-physical damage and non-man-made damage. You will be notified if your case is accepted after a review.

• Examples of eligible cases: General storage device failure, accidental formatting, mistaken file deletion, overwritten data, device being unreadable.
• Examples of ineligible cases: Physical damage, breakage/cracks, corrosion of the connector/gold fingers.

3. Recovery Time: The process requires approximately 10-30 business days, subject to the actual processing time.
4. Recovery Process:

• Contact customer service to apply.
• The original manufacturer will arrange for logistics to collect the storage device.
• Data recovery by the original manufacturer.
• Third-party data recovery.
• You will be notified of the recovery results, and the data will be uploaded to a private cloud.

5. Disclaimer: By applying for this service, you agree to accept and assume the following risks.

• Loss and Damage: During shipping and the recovery process, the storage device may be lost or damaged due to force majeure or other factors.
• Privacy: The recovery process requires accessing the data files within the device. If successful, the data will be uploaded to a private cloud, which carries a risk of data leakage.
• Third-Party Recovery: If our company's recovery attempt fails, we will entrust the case to a third-party partner company for another attempt, which carries a risk of data leakage.
• No Guarantee of Success: The percentage of data that can be recovered varies depending on the type of failure. We cannot guarantee 100% file integrity, and it is possible that the recovery may fail.

6. Other Agreements: To be agreed upon and discussed on a case-by-case basis.
7. GIGASTONE reserves the right to modify the service content and holds the final right of interpretation.

*Data Recovery Request Form may be found in the link below
https://www.gigastone.com/en/download